Contact and customer service

Going on a trip?

Going on a trip to a country outside of the European Union? Then you probably need a visa or eTA. You can safely, quickly and easily apply for one through JBVisas.com. You will not need to visit a consulate or embassy. Aside from the application form for your visa or eTA, this website also offers useful information and explanation about the mandatory visa or eTA.

Track down the status of your application

Questions, problems, compliments or complaints?

Do you have a question? Most questions are quickly and comprehensively answered on the page with frequently asked questions. Was your application not submitted through JBVisas.com? Then we unfortunately cannot offer any support, and it might be possible that the frequently asked questions do not apply to you.

Check the frequently asked questions about the:

Has your question still not been answered after reading the frequently asked questions? Does your personal status page advise you to contact us? Or do you want to pass on a complaint or compliment? Then we are happy to help you. The easiest way to contact us is by responding to one of our e-mails. This way, we can instantly see which application it concerns. We strive to answer your message the same day.

Company information

Address	207 Regent Street, 3rd Floor (on appointment)
Postal code	W1B 3HH
Place	London
C.C.	72110449
VAT	375107010
ANVR	09641
IATA	57231226
E-mail	Also mention your order number - it can be found in our e-mails, text messages and in your transaction statement.
Emergency number	We can assist you better by e-mail: But you can also call us on +44 20 4572 4321

Customers about JBVisas.com

Customers rate us with an average of 4.8

The online form was extremely user-friendly and easy to complete, the application notification emails were prompt and informative and the response was within hours. Iʼm extremely satisfied.
Anonymous, via Trusted Shops

Considering I put through my visa request this morning, it took less than a few hours to come through complete. An excellent turnaround without any issues. Really appreciate the company sorting this.
Anonymous, via Trusted Shops

I applied and paid for my visa today and within a few hours, it was granted. I was fully expecting it to take a week for it to be processed and I was quite happy with how quick it was granted.
Anonymous, via Trusted Shops

Our service and work method

JBVisas.com came into being with the purpose of supporting travellers with acquiring a visa for the country to which they wish to travel for tourist or business purposes. JBVisas.com is a renowned visa bureau, but is in no way part of the governments of the countries for which travel permits and visas can be applied for through their websites. Want to know more? Read about our way of working.